CRM Contract Terms Compared 2026: Minimum Terms, Auto-Renewal, Refunds and Price Increases at 7 Vendors

Every CRM pricing page says “cancel anytime”. The CRM contract terms behind it usually say something narrower: cancel anytime, effective at the end of the term you already paid for, with no refund, and if you miss the notice window you have bought another year. We read the terms of service, master agreement or product terms, plus the billing help pages, for GoHighLevel, HubSpot, Pipedrive, Zoho CRM, monday.com, Salesforce and Airtable on October 30, 2026, and pulled the same eight clauses from each: term options, auto-renewal and notice, refunds, mid-term exit, price increases, data after termination, trial terms and seat minimums. The quotes below are the vendors’ own words with the document’s date; where a document is silent we say “not stated” rather than guess.

What this page adds: no comparison we could find puts all seven vendors on the same clause grid with document dates. The ranking pages are either a 2021 cancellation round-up with no quotes or affiliate “hidden cost” estimates with no clause citations. For the sticker prices themselves, see the CRM pricing comparison; for the export mechanics once you have decided to leave, see how to export your data from 8 CRMs.

CRM cancellation, refund and auto-renewal policies compared

Clause	GoHighLevel	HubSpot	Pipedrive	Zoho CRM	monday.com	Salesforce	Airtable
Terms offered	Monthly or annual (annual is 10x monthly); “no long-term contracts”	Set per Order; Starter monthly or upfront annual	Monthly or annual, prepaid; annual up to 42% off	Monthly or yearly; “not bound by any contracts”; up to 34% off yearly	Per Order Form; monthly or yearly (18% off per FAQ; CRM toggle shows 33%)	Per Order Form; most editions “billed annually”	Monthly or annual, annual upfront
Notice to stop auto-renewal	None stated; renews “at the then-current rates”	Before end of current term (help: 5 business days for Pro/Enterprise)	Before the Renewal Date	At least 7 days before renewal	Annual: no less than 30 days before expiry	At least 30 days before term end, written (email ok)	Before end of term, via Account Settings
Refund on a new purchase	None; “sole and absolute discretion”	None	None; annual “can’t be refunded”	Full refund in first month (monthly) or first 45 days (annual) if unresolved	Prorated refund within 30 days of initial purchase only	None; “non-cancelable” and “non-refundable”	None, except EU/Turkey 14 days; help offers courtesy 7-day (monthly) or 14-day (annual) window
Leave mid-term with refund	No	No; “may not cancel… prior to the end of your Current Term”	No; effective at next Renewal Date	No, outside the refund windows	No; effective at end of term	No	No; access continues to term end
Price increase rule	May change pricing “at any time, for any reason”	No increase during term; at renewal up to list price with 30 days’ notice	At least one month’s notice, effective next renewal	Not until “expiry of your then current billing cycle”	On notice; discounted plans renew at full fee	Promotional pricing renews at list; reduced volume re-priced; no cap	Effective the billing cycle after notice
Data after termination	Kept 90 days; numbers and A2P deleted after 14	Smart CRM: no access; Marketing Hub: 30-day written request	Access to cycle end; deleted within 180 days	Deleted; active database within 6 months, backups 3 months later	Export before end; no retention obligation	Export on request within 30 days, then deleted	Not stated
Free trial	14 days; card: not stated	14 days; no card required	14 days; no payment info required	15 days; card: not stated	14 days Pro; no card needed	30 days; card: not stated	Not stated
Seat minimum	None stated; $97 plan capped at 3 sub-accounts	At least 1 seat	None stated; seats billed whether assigned or not	None stated	“Plans start from 3 users”	None stated	None stated
Verdict	Easiest to leave, weakest price protection	Strongest price-notice clause, strictest on mid-term exit	Clear and fair, no refunds	Most generous refund windows, oldest terms (2022)	Only true 30-day money-back on first purchase	Most formal; everything turns on the Order Form	Thinnest documentation on cancellation and data

Sources for every cell are in the vendor sections and the source list below. Document dates: GoHighLevel terms “June 2026”; HubSpot Customer Terms, DPA and Product Specific Terms September 16, 2026; Pipedrive terms September 16, 2026; Zoho terms March 2, 2022 (refund page undated, privacy policy December 22, 2025); monday.com terms May 5, 2026; Salesforce Main Services Agreement October 15, 2026; Airtable terms May 31, 2024.

The three clauses that cost agencies real money

Before the vendor-by-vendor detail, the patterns that matter if you buy CRM seats for clients or run several accounts.

1. “Cancel anytime” means “stop the next term”, and you keep paying until it ends. At HubSpot, Pipedrive, monday.com, Salesforce and Airtable, cancellation takes effect at the end of the paid term; at GoHighLevel it takes effect when processed and you owe fees until then. In none of the seven does cancelling an annual plan in month four return months five to twelve. If a client might churn inside a year, buy monthly even at the higher rate: Pipedrive’s annual discount is “up to 42%”, Zoho’s “up to 34%”, monday.com’s 18%, so paying monthly costs less than a wasted annual plan if the account closes before month seven to ten (12 months times one minus the discount: 7.0, 7.9 and 9.8 months respectively).

2. The notice window is where people get caught, and the numbers differ. Salesforce and monday.com need 30 days; Zoho needs seven; HubSpot and Pipedrive say “before the end of the term”; GoHighLevel says nothing. Miss Salesforce’s window and the MSA renews you “for additional one year terms”. Put every renewal date in a calendar with the notice deadline, not the term end.

3. Reducing seats can re-price everything. Salesforce’s MSA is explicit: a renewal “in which subscription volume or subscription length for any Services has decreased from the prior term will result in re-pricing at renewal without regard to the prior term’s per-unit pricing”. HubSpot can raise renewal fees “up to our then-current list price”. Discounts are tied to the shape of the deal; shrink the deal and the discount can go with it.

GoHighLevel

Documents: Terms of Service (last updated June 2026); pricing page; help articles on what happens to your data when you cancel (modified August 18, 2026), billing questions for agencies (modified October 27, 2026) and the pause account feature (modified August 11, 2026).

Clause	What the documents say
Term	Billed “in advance of Services on a monthly or annual basis, depending on your subscription plan until cancelled” (terms, section 3). Pricing page: “HighLevel operates on a month-to-month basis” and “There are no long-term contracts.” Annual prices are exactly ten times monthly ($970, $2,970, $4,970). The terms also allow that “some subscriptions” carry “a non-cancellable minimum subscription commitment which cannot be canceled until the commitment is fulfilled”, without naming which.
Auto-renewal	“Your subscription will automatically renew and your payment method will be charged the then-current rates.” Cancel through the account or a support ticket; “you will be responsible for all Fees incurred until such cancellation occurs.” No notice window stated.
Refunds	“All Fees assessed by HighLevel are non-refundable, including subscription Fees.” No refunds for “partially used or unused” periods; “Unused or cancelled pre-paid services are non-refundable”; HighLevel “reserves the right to issue or deny a refund or credit in its sole and absolute discretion.” The billing FAQ says refund requests “require review by the HighLevel Billing team.”
Mid-term	Pricing FAQ: “upgrade, downgrade, or cancel your account at any time directly from your dashboard.” Help: “Changing an existing yearly plan back to monthly is not available in the platform.” No early-termination fee stated.
Price increases	“Fee rates and amounts may change from time to time” (section 3); HighLevel “reserves the right to change its standard pricing at any time, for any reason” (section 2); terms may change “at any time with or without notice” (section 6). No notice period or cap. In practice HighLevel has changed usage prices eleven times in 2026, tracked on our price-change page.
Data after termination	Terms, section 13: HighLevel “will retain any data associated with your account for a period of ninety (90) days”, after which it may “permanently delete all of your data”. Help: cancelling “impacts your Agency account and all associated sub-accounts”; “Phone numbers and A2P registrations will be deleted 14 days after cancellation”; “HighLevel does not maintain backups of purged account data.” A $27 a month Pause Plan preserves data, though the billing FAQ also says “Agency accounts cannot be paused or placed on hold” in the same article, an inconsistency HighLevel has not resolved. Detail in what happens to your GoHighLevel data when you cancel.
Trial	“Start with a FREE 14-day trial on any plan”; “Billing begins automatically at the end of any free trial unless canceled”; usage fees for telecoms “may apply during the trial”; “Trial periods are not intended to be used consecutively.” Whether a card is required is not stated in any HighLevel document we read.
Minimums	None stated. Starter is capped at three sub-accounts; the wallet auto-recharges at a $10 balance, which is a top-up trigger, not a minimum spend.

The practical read for agencies: the easiest contract to leave of the seven, and the weakest on price protection. Fourteen days for phone numbers is the number to remember; a client’s tracked numbers and A2P registration are gone two weeks after the agency account cancels, long before the 90-day data window closes. The step-by-step cancellation and what to export first are in how to cancel GoHighLevel and get a refund.

HubSpot

Documents: Customer Terms of Service, Data Processing Agreement and Product Specific Terms, all last modified September 16, 2026; help article Downgrade or cancel your HubSpot subscription (updated July 9, 2026); pricing and trial pages.

Clause	What the documents say
Term	“Your Initial Term will be specified in your Order” (4.1). Starter pricing: “$7/month per seat with an upfront annual payment, or $10/month per seat month-to-month with no annual commitment.” Professional and Enterprise terms are whatever the order says.
Auto-renewal	“Your subscription will automatically renew for the shorter of the same duration as your prior term or one year” (4.1). To stop it you “must turn off the auto-renewal setting in the Account & Billing section” “prior to the end of your Current Term” (4.2). No day count in the terms. The help article says cancellation applies “on your renewal date, not immediately” and suggests contacting HubSpot “at least five business days prior to your renewal date” on Professional and Enterprise, framed around downgrade options rather than as a contractual deadline.
Refunds	“All amounts paid are non-refundable, except as specifically provided for in this Agreement” (3.5); “we will not provide any refunds of prepaid fees or unused Subscription Fees” (4.1). Exception: if you terminate for HubSpot’s uncured material breach, “we will promptly refund any prepaid but unused fees” (4.5).
Mid-term	“You may not cancel your subscription prior to the end of your Current Term” (4.1). “You are not permitted to downgrade your Subscription Service during your Current Term” (2.5). Help: “Mid-contract downgrades are not permitted” and “you’ll still be charged until the end of your commitment term.” Termination for cause needs 30 days’ notice of a material breach (4.3).
Price increases	“The Subscription Fee will not increase during the Current Term of your subscription unless…” (3.1). At renewal HubSpot “may increase your Subscription Fees up to our then-current list price” and “will notify you at least thirty (30) days in advance of your renewal” (3.2). The cap is list price; there is no percentage.
Data after termination	Product Specific Terms, Marketing Hub (3.3.3): data available “if you make a written request within thirty (30) days after termination or expiration”, after which HubSpot has “no obligation to maintain or provide you the Customer Data”. For Smart CRM, free tools and the other Hubs (1.3, 5.1.1): “we will not provide you with any access to Customer Data after termination or expiration of your Subscription Term.” Help: after the effective date “your account will be downgraded to HubSpot’s free tools”, so records persist in the free portal in practice; the contractual right is what the terms say.
Trial	“Free 14-Day HubSpot Trial”; “No credit card or commitment required.” Terms 2.12: trial data “may be permanently deleted at the end of the trial.”
Minimums	“Each HubSpot account must have at least one Seat” on paid tiers (Product Specific Terms 2.1.1). Free accounts: “up to 2 users”. Tier-specific seat minimums and onboarding fees are not in the terms; the required onboarding fee for Professional is on the pricing page and in our pricing comparison.

HubSpot has the clearest price-protection clause of the seven (no increase in-term, 30 days’ notice at renewal) and the strictest wording on leaving early. The 30-day data clause is Marketing Hub only; do not assume it covers your CRM records.

Pipedrive

Documents: Terms of Service (current as of September 16, 2026); help articles How can I cancel my paid Pipedrive account? and What is the difference between annual and monthly billing? (both September 3, 2026), Can I delete my account? (September 13, 2026), How can I cancel my trial? (September 3, 2026). Pipedrive’s pricing page blocked our reader (HTTP 403), so no pricing-page quotes appear here.

Clause	What the documents say
Term	“The initial Subscription Term for each Subscription is either monthly or annual” (3.4). “Fees are due in advance upon the start of a Subscription Term and each Renewal Date” (6.1). Annual: “You’re charged once at the start of your subscription for a full year’s cost”, “Discounted up to 42%”.
Auto-renewal	“Each Subscription will automatically renew for successive renewal Subscription Terms” (3.4). To cancel you “must do so prior to the Renewal Date”, effective “as of the end of the then-current Subscription Term” (6.2). No day count.
Refunds	“All Fees are non-refundable” and “under no circumstances will a cancellation result in a refund of Fees paid” (6.1, 6.2). Help: “Annual subscriptions can’t be refunded because they’re prepaid.” Exception: if Pipedrive terminates for convenience it “will provide a pro rata refund of any prepaid, unused Fees” (13.1).
Mid-term	Termination for convenience by the client “shall not be effective until the next Renewal Date” (13.1). Downgrades “will be effective on the next Renewal Date” (3.4). Help: “After canceling, you can still access your data and account until the end of your billing cycle.” Switching annual to monthly starts “at the end of the annual subscription term”.
Price increases	Pipedrive may modify fees “upon at least one month’s prior notice to Client”; changes “will not take effect until the next Renewal Date for existing Subscription Terms” (6.1). No cap stated.
Data after termination	Pipedrive will “permanently delete the Account and all Client Data” within 180 days of termination; an early deletion request is fulfilled “within 1 month of its receipt” (13.3). Help: deletion “typically within 180 days of the closure date”; trial accounts “typically deleted within 60 days”. Help advises exporting before closing; no contractual post-termination export right is stated.
Trial	“A two-week trial period upon signing up”; “payment information is not required”; access ends automatically; trial data “retrievable for 60 days” if closed. Terms 3.8: pick a plan within two weeks of trial expiry or Pipedrive “may permanently delete the Account”.
Minimums	None stated. “Fees accrue upon the purchase of a Seat regardless of whether a User has been assigned to that Seat” (3.3).

Pipedrive’s terms are the most plainly written of the seven. The one number to plan around is 180 days: once an account is closed, that is the outside limit the terms give for getting anything back, and the help page describes deletion at six months as something Pipedrive is obliged to do.

Zoho CRM

Documents: Terms of Service (last updated March 2, 2022); refund policy (undated; Zoho’s help-center refund FAQ redirects here); Zoho CRM pricing and signup pages; privacy policy (last updated December 22, 2025).

Clause	What the documents say
Term	“The Services are available under subscription plans of various durations.” Pricing: “Zoho CRM is a pay-as-you-go service (monthly or yearly)”; “Save up to 34% with yearly plans”; “You are not bound by any contracts or commitments.” Plans shorter than a year “can be made only by Credit Card.”
Auto-renewal	“Your subscription will be automatically renewed at the end of each subscription period”; “you must inform us at least seven days prior to the renewal date” to stop it.
Refunds	Refund policy: on a monthly plan, if a problem is not resolved in your first month, full refund and a move to the free plan; on an annual plan, raise it “during your first 45 days” for the same outcome. Forgotten renewals: full refund if requested within five business days of a monthly renewal or 15 days of an annual one; later or prorated requests are not processed. Partial annual downgrades are credited as a subscription extension, not cash. The terms add a prorated refund if Zoho terminates without cause or materially changes the terms.
Mid-term	“We will also terminate your user account on your request.” No mid-term refund right beyond the windows above.
Price increases	“From time to time, we may change the price of any Service”; “Any increase in charges will not apply until the expiry of your then current billing cycle.” No notice period stated.
Data after termination	Termination “will include denial of access to all Services, deletion of all data in your user account.” Unpaid accounts inactive for “a continuous period of 120 days” are terminated with “prior notice” and an “option to back-up your data”. Privacy policy: data “automatically deleted from our active database within 6 months” (clean-up runs every six months) and from backups “within 3 months after that”.
Trial	“Get started with your 15-day free trial.” Card requirement not stated. Trial data “will be permanently lost” unless you subscribe or export.
Minimums	None stated. The free edition is “Free forever for 3 users”, a cap rather than a minimum.

Zoho has the most buyer-friendly refund windows and the oldest terms document in the set; the March 2022 date means the refund page and the newer privacy policy carry the current detail. The seven-day renewal notice is the shortest fixed window of the seven.

monday.com

Documents: Terms of Service (last updated May 5, 2026); pricing; help article Refund eligibility (last modified October 19, 2026); DPA (December 20, 2023); privacy policy (October 1, 2026).

Clause	What the documents say
Term	Provided “for the subscription term specified in the Order Form” (8.2). Pricing: “Yes, you can pay monthly”; “The monthly plan is not discounted”; “by choosing a yearly plan, you will receive an 18% discount”, though the CRM pricing toggle displays “Yearly SAVE 33%”. The help article also mentions “two yearly” plans.
Auto-renewal	“Customer’s Subscription includes an automatic renewal option by default” (8.9). For annual plans the cancellation notice “shall be no less than 30 days prior to its expiration”. Help: existing customers need “30-day notice before your subscription end date”. Cancel “at any time through the Account settings”.
Refunds	You may terminate the initial purchase “within 30 days of such Initial Purchase” for a refund, “excluding Fees attributable to Usage Based Offering”; “After the Refund Period, the Fees are non-refundable and non-cancellable” (9.1). Help: “We will refund the prorated portion of any unused time”; the window “does not apply to monthly subscription renewals” and yearly plans are ineligible once “more than 30 days have passed since purchase”.
Mid-term	Termination “will take effect at the end of the then-current Subscription Term”; no refund of pre-paid fees (11.3); “Customer will not be refunded or credited for any unused period” (8.9). Pricing: “past the refund period, we offer no refunds for downgrades.”
Price increases	“We reserve the right to change the Fees at any time”, with notice “if such change may affect Customer’s existing subscriptions upon renewal” (8.3). Renewal is “at the same price” unless “otherwise notified” (8.9); discounted or promotional plans renew “at the full applicable Fee at the time of renewal” (8.10). No day count or cap.
Data after termination	“It is Customer’s sole liability to export the Customer Data prior to such termination or expiration” (11.4). monday.com “may continue to store and host it until either Customer or we, at our sole discretion, delete such Customer Data” and is “not under any obligation to maintain the Read-Only Mode period”. Help: once a refund is initiated, “account access is blocked immediately”. No retention period in days.
Trial	“A 14-day free trial of the Pro plan for monday work management, monday CRM and monday dev”; “Start free, no credit card needed.”
Minimums	“Plans start from 3 users.” Changing the number of users “will restart the Subscription Term” (8.6), which matters for the 30-day refund clock and renewal dates.

monday.com is the only vendor of the seven with an unconditional money-back window on a first annual purchase (Zoho’s 45 days requires an unresolved support problem), and the only one whose terms say changing seat count restarts the term. The export clause puts the work on you: export before the end date, or lose the data. Steps are in how to cancel a monday.com subscription.

Salesforce: can it raise your price at auto-renewal?

Documents: Main Services Agreement (the agreement states it “was last updated on October 15, 2026”; the agreement archive lists it as the current version); Sales Cloud pricing; trial signup. Section numbers below are from the MSA PDF, which we extracted to text and read in full.

Clause	What the MSA says
Term	“The term of each subscription shall be as specified in the applicable Order Form” (11.2). Pricing page: Starter Suite “billed monthly or annually”; Pro Suite and the Enterprise-level editions “billed annually”. Charges “shall be made in advance, either annually or in accordance with any different billing frequency stated in the applicable Order Form” (5.2).
Auto-renewal	“Subscriptions will automatically renew for additional one year terms, unless either party gives the other written notice (email acceptable) at least 30 days before the end of the relevant subscription term” (11.2).
Refunds	“Payment obligations are non-cancelable and fees paid are non-refundable, and quantities purchased cannot be decreased during the relevant subscription term” (5.1). Exception: if the customer terminates for Salesforce’s uncured material breach, Salesforce “will refund Customer any prepaid fees covering the remainder of the term” (11.4).
Mid-term	Termination is for cause only: “upon 30 days written notice to the other party of a material breach if such breach remains uncured” or on insolvency (11.3). No termination for convenience by the customer.
Price increases	“Renewal of promotional or one-time priced subscriptions will be at SFDC’s applicable list price in effect at the time of the applicable renewal”, and “any renewal in which subscription volume or subscription length for any Services has decreased from the prior term will result in re-pricing at renewal without regard to the prior term’s per-unit pricing” (11.2). We searched the full text of the October 15, 2026 agreement for a percentage cap on renewal increases and found none; any cap has to come from the Order Form.
Data after termination	“Upon request by Customer made within 30 days after the effective date of termination or expiration of this Agreement, SFDC will make Customer Data available to Customer for export or download as provided in the Documentation. After such 30-day period, SFDC will have no obligation to maintain or provide any Customer Data” and will “delete or destroy all copies” unless legally prohibited (section 4 data clause).
Trial	Trial page: “Enterprise Edition Free 30-Day Trial.” MSA 2.6: trial runs until the end of the trial period, the start of a paid order, or termination “by SFDC in its sole discretion”; trial data “will be permanently lost unless” you buy or export. Card requirement not stated.
Minimums	Not stated on the pricing page or in the MSA; minimums live in Order Forms.

Everything at Salesforce turns on the Order Form, which can override every clause above. If you need a renewal cap, a termination-for-convenience right or a longer data window, it has to be negotiated into the order, because the standard agreement gives none of them. The 30-day export clause is the clearest post-termination data right of the seven, but it only triggers if you ask.

Airtable

Documents: Terms of Service (last updated May 31, 2024); pricing; help articles Airtable billing overview, Requesting refunds from Airtable and Creating, canceling, and deleting your Airtable account (each marked as updated about two months before October 30, 2026).

Clause	What the documents say
Term	Charged “each year or month, as applicable” (6.3). Pricing: Team “$20/user/month when billed annually”, Business “$45/user/month when billed annually”. Help: annual plans are paid “upfront on an annual cadence”.
Auto-renewal	“All Subscription Plans will automatically renew for renewal terms equal in length to the original Subscription Term”; to stop it “you must cancel it before the end of the Subscription Term via the Account Settings page” (6.3). No day count.
Refunds	“All payments for transactions are non-refundable and non-transferable except as expressly provided in these Terms” (6.2). EU and Turkish customers may cancel within 14 days for a refund; otherwise “you will not receive a refund of any portion of any fees paid” (6.4). Help offers a courtesy refund if requested “within 7 days of receiving your invoice” (monthly) or “within 14 days” (annual), after downgrading the workspace first; the billing overview adds that once charged, Airtable “cannot issue a refund or re-charge a different payment method”.
Mid-term	“Your right to use our Services will continue until the end of your then-current Subscription Term” (6.4). Help: a Team workspace downgrade “will switch to the Free plan at the end of your current billing period”; “Downgrading a Business plan permanently deletes your organization and all associated settings.”
Price increases	“Any change to a Subscription Plan’s pricing or payment terms will become effective in the billing cycle” following notice (6.1). No notice period or cap.
Data after termination	Not stated. The terms say you can remove content by deleting it and that “some of Your Content may not be completely removed” (2.4). Help: you must move paid workspaces to Free before deleting an account, and deleting your account does not delete workspaces shared with others.
Trial	No subscription trial length or card requirement is stated in the terms, pricing or help pages we read; the terms cover feature trials only (2.8).
Minimums	None stated. “Airtable plans are charged per seat”, billed for “collaborators with Editor or higher-level permissions”.

Airtable’s documentation is the thinnest on exactly the questions this page asks: no retention period, no stated trial, no notice window. One warning stands out: downgrading a Business plan deletes the organization itself.

How to read CRM contract terms before you sign

• Pick the term by churn risk, not discount size. Annual discounts of 18% to 42% are real, but with no mid-term refunds anywhere, an account that might close inside seven to ten months (depending on the discount) is cheaper monthly.
• Put the notice deadline in the calendar, not the renewal date: 30 days at Salesforce and monday.com (annual), seven at Zoho, “before the end” elsewhere. HubSpot’s help suggests five business days on Professional and Enterprise.
• Export before you cancel, at every vendor. monday.com makes it your “sole liability”; HubSpot’s CRM gives no post-term access; Salesforce needs a request within 30 days; GoHighLevel deletes phone numbers after 14 days. The export guide has the routes and limits for each.
• Negotiate the cap into the Order Form at Salesforce and HubSpot. The standard documents give list-price renewals; a written cap is the only protection.
• Read the usage carve-outs. monday.com’s 30-day refund excludes usage-based fees; GoHighLevel’s trial can still incur telecom usage; neither refunds wallet spend.

If you are choosing between two of these for a client and want the contract terms weighed against the setup cost and the per-seat price together, book a short call or send a message. Our CRM implementation cost benchmark covers the other half of the first-year bill.

Sources

All read October 30, 2026. Quotes are short extracts from the vendor’s own document; section numbers are the document’s own.

• HighLevel: Terms of Service (June 2026); Pricing; help articles 155000004281 (August 18, 2026), 48001208376 (October 27, 2026), 155000007379 (August 11, 2026).
• HubSpot: Customer Terms of Service, DPA, Product Specific Terms (all September 16, 2026); cancellation help article (July 9, 2026); pricing; trial page.
• Pipedrive: Terms of Service (September 16, 2026); help articles on cancelling a paid account, annual vs monthly billing, cancelling a trial (September 3, 2026) and deleting an account (September 13, 2026).
• Zoho: Terms of Service (March 2, 2022); Refund Policy; Zoho CRM pricing; signup; Privacy Policy (December 22, 2025).
• monday.com: Terms of Service (May 5, 2026); pricing; Refund eligibility (October 19, 2026); DPA (December 20, 2023).
• Salesforce: Main Services Agreement (October 15, 2026); agreement archive; Sales Cloud pricing; trial signup.
• Airtable: Terms of Service (May 31, 2024); pricing; help articles billing overview, requesting refunds, cancelling and deleting your account.
• Not included: Keap, whose terms pages redirected to Thryv with no subscription terms published at the read date; Pipedrive’s pricing page, which blocked our reader.