GoHighLevel · Expert services, Utah
GoHighLevel Expert and Setup Agency in Utah: Builds That Follow Utah Law
Quick answer
A GoHighLevel expert for Utah businesses builds the standard account plus what Utah changes: unconsented sales calls and messages to residential and cell phones are barred on Sundays and legal holidays as well as from 9 p.m. to 8 a.m., a stop request to one solicitor must be honored, private claims start at $500, and recording needs one party's consent.
Key takeaways
- Utah Code 13-25a-103(3) bars a telephone solicitation to a residential or cellular phone without prior express consent between 9 p.m. and 8 a.m. local time, on a Sunday, or on a legal holiday. The Sunday and holiday ban is what sets Utah apart from the federal 8 a.m. to 9 p.m. rule.
- Since the 2024 amendment (effective May 1, 2024) the Act defines a telephone solicitation as the initiation of a telephone call or message for a commercial purpose. The text does not say 'text message', and the call-specific duties use the phrase 'telephone call', so treat texts as covered by the hours rule and the federal incorporation in 13-25a-103(4), and confirm the rest with a Utah attorney.
- Under 13-25a-107, a person can sue in state court after two or more violating solicitations from the same sender following an objection, and recover the greater of $500 or their pecuniary loss, plus fees; treble damages are possible if the violation was knowing and willful. Administrative fines run $100 to $2,500 per violation (13-25a-105).
- Utah allows recording when you are a party to the communication or one party consents, unless the purpose is a criminal or tortious act (Utah Code 77-23a-4(7)(b)). Unlawful interception is a third degree felony.
- The Utah Consumer Privacy Act, effective December 31, 2023, applies only to businesses with $25,000,000 or more in annual revenue that also process data of 100,000 or more Utah consumers, or 25,000 consumers with over 50 percent of revenue from selling data. Most Utah small businesses are outside it.
In Utah a sales call or message to a residential or cell phone is barred on Sundays and legal holidays as well as from 9 p.m. to 8 a.m., unless the person gave prior express consent. That sentence from Utah Code 13-25a-103(3) is the first thing a GoHighLevel expert has to wire into a Utah account, because HighLevel workflows run seven days a week by default. After it come a stop-request rule that binds you per solicitor, state claims that start at $500, a one-party recording law, and a privacy act with a $25 million revenue floor.
aibrevo is based in San Francisco and builds remotely for businesses across Utah, from Salt Lake City, Provo and Ogden to St. George and Lehi. aibrevo works with its partner company autoesta, whose team delivers GoHighLevel builds; aibrevo’s CRM team scopes the project with you.
Each rule below is paired with its Utah Code section and the HighLevel setting it affects. It is general information, not legal advice; confirm anything you rely on with a Utah attorney.
What does Utah’s telephone solicitation law say about calls and messages?
The Telephone and Facsimile Solicitation Act is Utah Code Title 13, Chapter 25a. I read each section on the Legislature’s site on October 14, 2026. Section 103 was last amended in 2022, definitions and exemptions in 2024 (effective May 1, 2024), and the penalties section in the 2026 session (effective May 6, 2026). I could not tell from the pages what the 2024 and 2026 amendments changed beyond the current text, so the table gives only the current text.
| Rule | Utah Code | Plain reading |
|---|---|---|
| “Telephone solicitation” | 13-25a-102(8) | The initiation of a telephone call or message for a commercial purpose or to seek a financial donation, including calls that encourage buying, solicit a sale or credit, gather information for a sale, or seek a charitable contribution |
| “Established business relationship” | 13-25a-102(4) | A relationship based on an inquiry, application, purchase or transaction, formed by voluntary two-way communication, not ended by either person or by 18 months since the latest inquiry, application, purchase, transaction or two-way communication |
| “Unsolicited telephone call” | 13-25a-102(10) | A commercial or donation call other than one made on the person’s express request, mainly about an unfinished debt or contract, to a person with an established business relationship, or required by law for a medical purpose |
| Automated dialing with recorded or artificial voice | 13-25a-103(1), (2) | Barred unless the person gave prior express consent to that specific solicitor or an established business relationship exists |
| Quiet times | 13-25a-103(3) | No telephone solicitation to a residential or cellular phone without prior express consent between 9 p.m. and 8 a.m. local time, on a Sunday, or on a legal holiday |
| Federal law | 13-25a-103(4) | Making or authorizing a solicitation in violation of 47 U.S.C. 227 is also a Utah violation |
| Opening and ending | 13-25a-103(5) | On an unsolicited call: identify yourself and the business, state the purpose promptly, stop on a negative response, and hang up or disconnect an automated dialer within 25 seconds of the person ending the call |
| Caller ID | 13-25a-103(6) | Do not withhold your number from caller identification when it is used for telemarketing |
| Stop request to a solicitor | 13-25a-107.2 | No solicitation to a person who told that solicitor, in writing or orally, not to call; no liability if you comply with 16 CFR 310.4(b)(3) and (4) |
| Federal do-not-call registry | 13-25a-108 | No unsolicited call to a Utah number on the FTC registry, or to a non-Utah number if you know or should know the person is in Utah; each call is a separate violation |
Do Utah’s rules cover text messages?
The honest answer is “in part, and not plainly.” The 2024 definition in 13-25a-102(8) reaches a “telephone call or message”, and the hours rule in 13-25a-103(3) applies to a “telephone solicitation”, so a marketing text sent on a Sunday without prior express consent falls inside the plain words. But “message” is not defined, the term “text” does not appear in the sections I read, and the opening, disclosure and disconnect duties in 103(5) apply to an “unsolicited telephone call”, which section 102(10) defines as a call. Section 13-25a-103(4) separately imports the federal TCPA, which the FCC has applied to texts.
So the build treats marketing texts as covered by the Sunday, holiday and 9 p.m. rule and by the stop-request rule, and treats the call-script duties as call rules. Whether a Utah court would read “message” to include a text for the whole chapter is a question for your attorney. We do not claim a settled answer.
How do I stop a HighLevel workflow from texting on Sundays in Utah?
You make the day of the week a condition, not an afterthought. The 9 p.m. to 8 a.m. block is the one most workflows already respect; the Sunday and holiday block is the one that fires unnoticed, for example a missed-call text-back on a Sunday to a lead who never gave consent, or a Monday-morning sequence whose step three lands on a state holiday. The exemptions are narrow: prior express consent, or a call outside the definition, such as one made on the person’s own request or to an established business relationship.
| Utah rule | Where it bites in HighLevel | Build step |
|---|---|---|
| Sunday ban without prior express consent | Missed-call text-back and lead nurture steps running seven days a week | Workflow time-window or wait step that skips Sundays for contacts without recorded consent |
| Legal-holiday ban | Sequences scheduled by delay, not by date | A holiday blackout list of dates, reviewed each year against the state holiday statute (not opened for this page) |
| 9 p.m. to 8 a.m. local time | Sub-account clock differs from the contact’s | Send windows in the contact’s own time zone, with margin for queue delay |
| Prior express consent | Forms with a pre-ticked box or no consent text | Unticked consent box; date, source and wording saved to the contact |
| Established business relationship, 18 months | Old leads and past customers mixed in one list | A last-inquiry or last-purchase date and a smart list limited to the 18 months |
| Stop request to one solicitor | STOP handled on SMS but not on calls | Do Not Disturb applied to SMS, calls and workflows for that contact at once |
What can a customer recover, and what can the state do?
Under 13-25a-107, in addition to other remedies, a person can bring a state-court action in two situations: they received two or more telephone solicitations or facsimile advertisements from the same sender that violate the chapter or 47 U.S.C. 227 and told the sender to stop after the first, or they received one in violation of certain listed provisions. The list in subsection (1)(b) did not display in the copy I read, so I do not reproduce it; check the current text. The recovery is the greater of $500 or pecuniary loss, plus court costs and reasonable attorney fees and an injunction; for a knowing and willful violation the court may award treble the pecuniary loss.
The state side is in 13-25a-105 and 13-25a-106. A violator is subject to a cease and desist order and an administrative fine of not less than $100 or more than $2,500 for each separate violation. The Division of Consumer Protection investigates; on referral, the attorney general or a district or county attorney can seek an injunction, restitution and penalties, and recover investigative costs and attorney fees. An intentional violation is a class A misdemeanor with a fine up to $2,500, and a violation is intentional if it occurs after notice by certified mail. Soliciting an on-call emergency provider, meaning someone required by an employer to be on call for medical emergencies, while they are on call carries a higher fine floor of $1,000.
Section 13-25a-111 exempts persons holding and acting within the scope of an insurance license, a Division of Real Estate license or a registration issued by the National Association of Securities Dealers from sections 103 and 108. If you are a licensed insurance producer or real estate agent, the Sunday and do-not-call provisions may not apply to you; whether your activity is within the scope of the license is a legal question. I found no registration or bond requirement in the sections I opened.
Is it legal to record phone calls in Utah?
Yes with one party’s consent. Utah Code 77-23a-4(7)(b) says a person not acting under color of law may intercept a wire, electronic or oral communication if the person is a party to it or one of the parties has given prior consent, unless the communication is intercepted for the purpose of committing a criminal or tortious act in violation of state or federal law. Under subsection (10)(a), a violation of subsection (1) is a third degree felony, subject to exceptions.
For HighLevel that means call recording on calls your staff or AI agent takes part in is lawful in Utah, the purpose must not be a criminal or tortious one, and a recording notice is still the default because the other caller may be in California, Washington or another all-party state. Our call recording FAQ covers the state-by-state picture, and our research on texting and recording laws by state lays the rules side by side.
Does the Utah Consumer Privacy Act apply to a small business?
Usually not. The Utah Division of Consumer Protection says the Act, effective December 31, 2023, applies to controllers and processors that conduct business in Utah or target Utah residents and that have annual revenue of $25,000,000 or more and either process the personal data of 100,000 or more consumers in a calendar year, or derive over 50 percent of gross revenue from selling personal data and process the data of 25,000 or more consumers. The revenue floor is what makes Utah different from Oregon and Connecticut. The version of 13-61-102 I read lists exemptions that include nonprofit corporations, covered entities and business associates under HIPAA, financial institutions under the Gramm-Leach-Bliley Act, and consumers acting in an employment or commercial context. The page also shows a later version taking effect January 1, 2027, whose changes I did not review.
For a CRM build the working steps if you are covered are a privacy notice that matches what the account collects, a documented process to find, export and delete one person’s record within the response deadline, and an opt-out route for sale or targeted advertising. A Utah dental office or home-services company will almost certainly be below the floor; a larger e-commerce or lead-generation business may not be.
Utah time zone
Utah is on Mountain time, so a sub-account on America/Denver is correct for the state and follows daylight saving time. The statutory quiet hours run on the recipient’s local time, so a Salt Lake City business texting contacts in Arizona or Nevada needs each contact’s own zone, not the account clock. Keep the contact time zone as a stored field, set from the form address or area code.
Utah businesses we build for
| Industry | What the build focuses on | Related guide |
|---|---|---|
| Home services and solar | Estimate leads, Sunday-safe missed-call follow-up, install scheduling | GoHighLevel for solar installers |
| Roofing and construction | Hail and storm leads, inspection booking, review requests | GoHighLevel setup for roofing |
| Real estate | Lead routing and nurture inside the Sunday and holiday limits | GoHighLevel setup for real estate |
| Dental and medical | Recall, new-patient forms, HIPAA add-on | GoHighLevel setup for dental practices |
| Insurance and financial | License-scope outreach, renewals, quote requests | GoHighLevel for insurance agents |
What a Utah GoHighLevel account includes
| Part of the build | Utah-specific detail |
|---|---|
| Forms and funnels | Unticked prior-express-consent box; date, source and wording saved to the contact |
| Smart lists | Consented contacts; customers and inquiries inside 18 months; a “needs consent” list for imports |
| Workflows | No unconsented marketing on Sundays or listed holidays; 8 a.m. to 9 p.m. windows in the contact’s zone; STOP applied everywhere |
| Dialer and voice | Federal registry scrub; opening script naming caller, business and purpose; disconnect handling within 25 seconds for automated dialing; caller ID displayed |
| A2P 10DLC | Brand and campaign filed with opt-in wording that matches the forms; see our guide to A2P rejections |
| Missed-call text-back | Day-of-week check and a consent basis; see why text-back fails |
| Records | Consent, STOP and send logs exportable per contact |
Price and timeline
Our published range for a complete single-business GoHighLevel build is $500 to $4,000, white-label SaaS $4,000 to $10,000 and multi-location $4,000 to $12,000, at the time of writing. HighLevel’s own subscription and usage fees are separate; the GoHighLevel pricing calculator estimates them, and the setup cost estimator prices your build. See GoHighLevel implementation services for packages.
A tested build usually takes two to four weeks. If your Utah account is already running, the account health check shows in a few minutes whether consent, stop handling and time zones are set, and the GoHighLevel expert page explains how to vet anyone you hire. Our setup agency guide covers what a complete handover includes.
Other states we cover
A Utah team that sells east should read our Colorado page. One that sells south should read our Arizona page, and one that sells west should read our Nevada page.
Sources
- Utah Code Title 13, Chapter 25a, Telephone and Facsimile Solicitation Act, on the Utah Legislature site: 102 definitions (effective 5/1/2024), 103 prohibited conduct (effective 5/4/2022), 105 penalties (effective 5/6/2026), 106 enforcement, 107 private action, 107.2 requests to a specific solicitor, 108 prohibited solicitations and 111 exemptions. Checked October 14, 2026. The list in 107(1)(b) did not render in the copy I read.
- Utah Code 77-23a-4 offenses and lawful interception, checked October 14, 2026; the page shows the section last amended by Chapter 340, 2011 General Session.
- Utah Department of Commerce, Division of Consumer Protection, Utah Consumer Privacy Act, and Utah Code 13-61-102 applicability and 13-61-101 definitions. Checked October 14, 2026. Subsection (1) of 13-61-102 did not render in the legislature copy, so the thresholds are taken from the Division’s page.
- 47 CFR 64.1200, federal telephone solicitation time-of-day limits.