GoHighLevel Expert and Setup Agency in Tennessee: Builds That Follow Tennessee Law

Tennessee lets a business record its own phone calls, yet it also keeps a Do-Not-Text register, caps automated prerecorded sales calls at 10,000 a month from July 1, 2026, and sits on both sides of the Eastern and Central time line. A GoHighLevel expert working for a Tennessee business has to turn each of those into a setting before the first campaign goes out.

aibrevo is based in San Francisco and builds remotely for businesses across Tennessee, from Nashville, Memphis and Knoxville to Chattanooga, Franklin and Johnson City. aibrevo works with its partner company autoesta, whose team delivers GoHighLevel builds; aibrevo’s CRM team scopes the project with you.

Each rule below is paired with its Tennessee citation and the HighLevel feature it touches. It is general information, not legal advice; confirm anything you rely on with a Tennessee attorney. Where I could open only a secondary reproduction of a statute, the page says so.

What is the Tennessee Do-Not-Call and Do-Not-Text register?

It is a list of Tennessee residential numbers, landline and cell, that the Public Utility Commission maintains under T.C.A. 65-4-401 et seq. According to the Commission’s Do-Not-Call / Do-Not-Text program page, telephone solicitors may not call or text a number on the register to sell consumer goods or services, and business numbers may not be listed.

The same page lists four situations where a solicitor may still reach a listed number:

1. The person gave an express invitation or permission.
2. A member of a not-for-profit organization is calling or texting on its behalf.
3. The caller has had a business relationship with the person within the previous 12 months.
4. The business does not sell by telephone solicitation and makes no more than three calls or texts in one calendar week.

Political calls are outside the program. The definitions in T.C.A. 65-4-401 (as reproduced by FindLaw, whose codes may lag the official text) define a telephone solicitation as a voice communication, and give a separate definition of a text message solicitation in subsection (7) with parallel exclusions. That separate text definition is why a Tennessee text campaign cannot be treated as outside the state law.

The Commission’s rules for solicitors, chapter 1220-04-11 (the version dated 2010 was the one we could open), add registration and timing duties: an annual application and fee due by May 1 covering July 1 through June 30, with the standard solicitor fee at $500, a state register updated at the start of each month, and enrollment taking effect 60 days after the month a consumer signs up. Treat those figures as a starting point and check the Commission for the current fee and form. T.C.A. 65-4-405 lets the Commission seek a civil penalty of up to $2,000 for each knowing violation.

What changes in the build

Tennessee rule	Source	HighLevel setting it drives
Do not call or text residential numbers on the state register	T.C.A. 65-4-401 et seq.	Scrub imported lists against the register before any dialer or SMS campaign; store the scrub date on the contact
Four exceptions (permission, nonprofit member, 12-month relationship, three-a-week business)	Commission program page	A consent field with source and date; a 12-month customer smart list; do not rely on the three-a-week exception for a campaign
Calls before 8 a.m. or after 9 p.m. in the called party’s time need prior express permission	Rule 1220-04-11 (2010 version)	Workflow send windows that read the contact’s own time zone, set to stop at 9 p.m.
Monthly count of prerecorded dialer calls; filing at 500 or more a month; 10,000 cap	T.C.A. 65-4-411 (Public Chapter 1029)	A saved report of outbound voice-drop and AI-voice sends by month; sales voice drops default off
Do-not-call list compliance and caller ID that is not blocked	T.C.A. 47-18-1526	Internal DND list applied to calls, texts and workflows; registered local numbers that display
One-party recording consent	T.C.A. 39-13-601(b)(5)	Recording on for calls your staff or AI agent join, with a short notice for callers in all-party states
Contacts split across Eastern and Central	49 CFR 71.5(d)	Contact time zone captured at form entry; public calendars use the visitor’s zone

What is the 2026 limit on prerecorded sales calls?

Public Chapter 1029 of 2026 (House Bill 2408) is the newest Tennessee change, and it hits voice features. The enrolled act adds a section, T.C.A. 65-4-411, and applies to conduct on or after July 1, 2026. It covers telephone solicitations by automatic telephone dialing system that deliver artificial or prerecorded voice messages to residential subscribers in Tennessee. In the act as I read it:

• A caller keeps a monthly count of those solicitations.
• A caller making at least 500 a month gives copies of the records to the Commission at least every six months, starting October 1, 2026, and produces them on request from the Commission or the Attorney General and Reporter.
• No one may make more than 10,000 such solicitations a month in Tennessee, and going over is an unfair or deceptive act under the Tennessee Consumer Protection Act of 1977 with a civil penalty of at least $1,000 per violation.

Two cautions. Early commentary described the bill differently as introduced, so rely on the enrolled text above. And the act’s wording is about dialer-delivered artificial or prerecorded voice, not a business’s live reps or texts. Whether a particular ringless voicemail or AI voice agent falls inside it is a question for your attorney. Our build counts every such send by month so the numbers exist if anyone asks.

The older T.C.A. 47-18-1526, as reproduced by FindLaw, adds two duties for unsolicited sales calls to residential, mobile or paging numbers: keep a do-not-call list that meets the federal rules, and do not block caller ID. It sets a Class A misdemeanor with a fine of up to $2,500 for the caller ID violation, lets the Attorney General seek civil penalties of up to $1,000 per violation, and offers a defense for reasonable practices and procedures. A written call and text policy in the account is the evidence that defense depends on. Our power dialer FAQ explains where the dialer’s controls sit.

Is it legal to record calls in Tennessee?

Yes, if you are on the call or a party has consented. T.C.A. 39-13-601(a)(1) bars intentional interception of wire, oral or electronic communications, and subsection (b)(5) makes it lawful for a person not acting under color of law to intercept when they are a party, or have a party’s prior consent, unless the purpose is a criminal or tortious act. A violation of subsection (a) is a Class D felony under 39-13-602. I could not open the civil remedy section, 39-13-603, so I do not state damages here.

In HighLevel that means:

1. Call recording can be on for calls your team or AI agent take part in.
2. A short notice still plays at the start, because Tennessee callers often reach contacts in other states, and some states require every party’s consent. See our recording FAQ and the state-by-state research.
3. Listen-in and whisper stays limited to managers who are part of your call policy; a silent third party who is not a participant is the case the felony targets.

Georgia, which borders the state, takes a different view on telemarketing liability; see our Georgia page.

Does the Tennessee Information Protection Act reach a CRM?

Only for large businesses. The enrolled Public Chapter 408, effective July 1, 2025, applies to persons doing business in Tennessee that exceed $25 million in revenue and either control or process data on at least 175,000 consumers in a calendar year, or on at least 25,000 consumers while deriving over 50 percent of gross revenue from selling personal information. There is no separate small-business carve-out because the revenue floor does that job. Exempt entities include state and local government, financial institutions, insurers, HIPAA covered entities, nonprofits and higher education.

For a company that is covered, the Attorney General has exclusive enforcement authority, must give 60 days’ written notice and a chance to cure, and may seek civil penalties of up to $7,500 per violation. A written privacy program that conforms to the NIST privacy framework is an affirmative defense. In GoHighLevel the pieces are a privacy policy link on every form, a documented way to delete or export a contact, and a record of which workflows sell or share data for advertising. For most Tennessee small businesses none of this is required, but the same hygiene helps in other states where thresholds are lower.

Which Tennessee counties are on Eastern time?

The federal boundary description in 49 CFR 71.5(d) runs from the Kentucky line along the west line of Scott County, then along the north and west lines of Morgan County and the north line of Roane County to the north line of Rhea County, then along the west lines of Rhea and Hamilton Counties to the Georgia line. East of that line, including Knoxville and the Chattanooga area, is Eastern. West of it, including Nashville and Memphis, is Central.

Symptom	Cause	Fix in GoHighLevel
A Knoxville contact gets an appointment reminder an hour early	Sub-account time zone is America/Chicago and the contact has none set	Capture the contact time zone from the form address or ZIP and store it on the contact
A 9 p.m. stop for texts lands at 8 p.m. local for Chattanooga contacts	The workflow window uses the business location	Use the contact’s own time zone in the wait step and in the send-window condition
The public booking calendar offers Nashville slots to a Johnson City visitor in the wrong zone	Calendar zone is fixed	Use the visitor’s detected zone and repeat it in the confirmation email

A single-location Nashville plumber may never notice this. A statewide roofer or a clinic network with offices in Memphis and Knoxville will.

Tennessee businesses we build for

Industry	What the build focuses on	Related guide
HVAC and home services	Emergency intake, missed-call text-back, maintenance plans	GoHighLevel setup for HVAC
Roofing	Storm leads, inspection booking, claims pipeline	GoHighLevel setup for roofing
Medical clinics	Intake forms, recall reminders, HIPAA add-on	GoHighLevel for medical clinics
Real estate	Lead routing and nurture across Nashville, Franklin and the Smokies	GoHighLevel setup for real estate
Solar installers	Quote funnels and appointment setting	GoHighLevel for solar installers

What a Tennessee GoHighLevel account includes

Part of the build	Tennessee-specific detail
Forms and funnels	Separate, unticked marketing-text consent; wording, date and source saved to the contact
Smart lists	State register scrub date; a 12-month customer list for the exception
Dialer	Internal DND applied to calls, texts and workflows; caller ID kept visible; 9 p.m. stop in the contact’s zone
Voice	Recording notice; prerecorded and AI-voice sales sends off by default, with monthly counts if used
Workflows	Marketing and service messages split; contact time zone drives send windows
A2P 10DLC	Brand and campaign filed with opt-in wording that matches the forms; see A2P rejections
Missed-call text-back	Built on a consent basis; see why text-back fails

Price and timeline

At the time of writing, aibrevo’s published range for a complete single-business GoHighLevel build is $500 to $4,000, white-label SaaS $4,000 to $10,000 and multi-location $4,000 to $12,000. HighLevel’s own subscription and usage fees are separate; the GoHighLevel pricing calculator estimates them and the setup cost estimator prices your build.

A tested build usually takes two to four weeks. If a Tennessee account is already running, the account health check shows whether consent, stop handling and time zones are set, and the GoHighLevel expert page explains how to vet anyone you hire. To scope a Tennessee build, use the GoHighLevel service page or contact us.

Other states we cover

Tennessee businesses selling into the Carolinas should read our North Carolina page, where the telephone solicitation law covers text messages, and into Virginia our Virginia page, which treats marketing texts as telephone solicitations. The setup agency guide covers what any state build includes.

Sources

All checked on 2026-10-14.

• Tennessee Public Utility Commission, Do-Not-Call / Do-Not-Text program: register coverage, texts, exceptions.
• Tennessee Regulatory Authority, rule chapter 1220-04-11, version dated April 5, 2010: hours, registration fee, register timing. Older version; confirm current rule.
• Tennessee Secretary of State, Public Chapter 1029 of 2026: T.C.A. 65-4-411, effective July 1, 2026. BillTrack50 shows the bill signed with effective date 07/01/2026.
• Tennessee Secretary of State, Public Chapter 408 of 2023: Tennessee Information Protection Act.
• FindLaw reproductions of the Tennessee Code (secondary, may lag the official text): 47-18-1501, 47-18-1526, 65-4-401, 65-4-405, 39-13-601 and 39-13-602.
• 49 CFR 71.5 Central and Eastern zone boundary.