By Alpit Patel and the aibrevo team · October 22, 2026 · 5 min read
How Do You Export Contacts from Keap?
Quick answer
In Keap, go to Contacts, then People, select the contacts or tick Select All, and click Export at the bottom of the page. Up to 1,000 contacts download immediately as a CSV. For 1,001 or more, Keap emails a download link that is valid for 24 hours. Tags are not included in the export.
Key takeaways
- The path is Contacts, People, select contacts or Select All, then Export at the bottom of the page (Keap help center, checked Oct 22, 2026).
- Exports of 1,000 contacts or fewer download immediately as a CSV. Larger exports go to an email address as a download link.
- The emailed download link is valid for 24 hours, and you may need to log in to Keap to download the file.
- Tags are not part of the contact export. Keap Pro and Max users can match contact IDs to tags with the Tag Tracker report.
- Notes can be exported separately through Reports, Task Note Report.
To export contacts from Keap, go to Contacts, then People, select the contacts or tick Select All, and click Export at the bottom of the page. Up to 1,000 contacts download as a CSV straight away, and larger exports arrive as an emailed link that is valid for 24 hours. Tags are not in the file. This page comes from Keap’s help article on exporting contacts, checked on October 22, 2026.
How do you export contacts from Keap step by step?
Ten steps for a large export, fewer for a small one:
- Go to Contacts, then select People in the left navigation.
- Select the contacts to export, or check Select All to export everything.
- Click Export at the bottom of the page.
- For 1,000 contacts or fewer, the CSV downloads right away and you are done.
- For 1,001 or more, enter an email address (it is pre-filled with the account email), optionally name the export, and submit.
- Click Ok, got it to confirm.
- Check your inbox. If you named the export, the name is in the subject line.
- Click Download your export in the email.
- If your session timed out or you are on a new device, log in to Keap when prompted.
- The file downloads automatically. Find the CSV in your downloads folder.
The article says the export covers standard and custom fields. Keap’s help center is hosted at learn.thryv.com, because Keap’s older help address redirects to Thryv.
What are the Keap contact export limits?
The 1,000 contact line is the one to know. The 24-hour link is the other.
| Item | Value |
|---|---|
| Instant CSV download | 1,000 contacts or fewer |
| Emailed link | 1,001 contacts or more |
| Link validity | 24 hours |
| Who can download | Someone who can log in to Keap |
| Tags in the export | Not included |
| Notes in the export | Not included. Use Reports, Task Note Report |
| Maximum export size | Not stated in the article |
Source: Keap help article “Export contacts from Keap” (updated July 18, 2026), checked Oct 22, 2026.
Figures from the Keap help article, checked Oct 22, 2026.
How do you get tags and notes out of Keap?
They come from different places. Tags cannot be exported in the contact export. Keap Pro and Keap Max users can run the Tag Tracker report to match exported contact IDs with applied tags. Notes are exported through Reports, then Task Note Report. For a migration, that means three files, matched on contact ID: contacts, tag assignments and notes. The article does not say what the Tag Tracker report allows on other Keap plans, so confirm that on your account.
Why didn’t my Keap export work?
| Symptom | Likely cause | Fix |
|---|---|---|
| No file downloaded, asked for an email address | You selected more than 1,000 contacts, so Keap sends a link | Enter an email address and wait for the link |
| Link says expired or fails | Links are valid for 24 hours | Run the export again and download promptly |
| Asked to log in before download | Session timed out or you are on a new device | Log in to Keap, then the file downloads |
| Export email never arrived | Not diagnosed in the article. The export email comes from a Keap address | Check spam and the entered address, then contact Keap support, as the article says |
| Tags missing from the CSV | Tags are not part of the contact export | Run the Tag Tracker report on Pro or Max and join on contact ID |
| Notes missing | Notes are not in the contact export | Run Reports, Task Note Report |
| Fewer rows than expected | The People list was filtered, or only some rows were selected | Clear the filter, or tick Select All |
Source: Keap help article “Export contacts from Keap”, checked Oct 22, 2026. The last row is our suggestion, not a documented cause.
What should you do with the CSV afterwards?
Check the row count against the People list, open a few records end to end, and keep the original file untouched. Then clean duplicates and blank fields before you import elsewhere, using our data cleaning guide. Check the destination’s limits in the CRM import limits comparison. If you pull Keap data by API instead of by file, see the Keap API rate limit. For other platforms, export data from 8 CRMs lists the equivalent steps.
Is there anything to check on the contract before leaving Keap?
Yes. Keap’s pricing page says annual contracts carry a $299 early termination fee if canceled before the one-year term ends, and cancellation requests must be made at least 10 days before the next invoice date. The pricing page does not mention exporting data. Read your own contract for the exact terms, because those figures were checked on the public page only.
When to get help
A 500-contact export is a two-minute task. Get help when the export has to carry tags, notes, campaign history and custom fields into a new system without losing the segmentation. aibrevo implements Salesforce, HubSpot, Dynamics 365, Zoho CRM, Pipedrive, monday.com, Airtable and GoHighLevel, and migrations from Keap are quoted per project. Book a short call or send a message. The CRM migration guide, HubSpot service page and GoHighLevel service page cover common destinations.
Sources
- Keap help center, Export contacts from Keap, updated July 18, 2026, checked Oct 22, 2026.
- Keap, Pricing, checked Oct 22, 2026.
- Not stated and left out: a maximum export size, and Tag Tracker availability beyond Pro and Max.