How do I cancel Follow Up Boss?

As the account owner, go to Admin > Billing and click Cancel Subscription in the lower right of the page. Choose your cancellation reasons, add feedback and click Leave Follow Up Boss. A confirmation screen appears and your card will not be charged again. You can keep using the account until your current billing cycle ends.

Who can cancel a Follow Up Boss account?

The account owner. Follow Up Boss's help center says the owner can cancel the subscription and delete the account at any time, and the Billing Management article says owners manage plan, users and billing from Admin > Billing. An agent or admin without owner rights has to ask the owner, who may be the person who first signed up.

Will I lose access right away when I cancel Follow Up Boss?

Not by default. Cancelling stops future charges and the system cancels at the end of the payment period, so you keep access until the cycle ends. If you want access gone sooner, use Delete your Follow Up Boss Account Immediately on the Billing page, which removes access for you and your team at once.

Can I get a refund when I cancel Follow Up Boss?

The help articles we read do not state a refund policy. They say billing stops at cancellation and that you keep access to the end of the billing cycle. If you paid annually and want a prorated refund, email Follow Up Boss support and get the answer in writing before you rely on one.

How do I delete my Follow Up Boss account?

Go to Admin > Billing and use Delete your Follow Up Boss Account Immediately. You and your team members lose access straight away, so export your contacts first. If you only cancel the subscription, the account stays available until the billing cycle ends and can be reactivated before it expires.

What should I do before I cancel Follow Up Boss?

Export your contacts, remove all API keys so integrations stop immediately, and archive and ignore your lead sources so new leads stop flowing into Follow Up Boss. Those are the three steps Follow Up Boss lists. Also tell your team, change lead forms and ad destinations, and keep a copy of anything the export cannot carry.

Can I reactivate Follow Up Boss after cancelling?

Yes, before the subscription expires. Go to Admin > Billing and click Reactivate Your Subscription. The articles we read do not describe what happens once the account has expired or been deleted immediately, so treat early deletion as permanent unless Follow Up Boss tells you otherwise.

Does Follow Up Boss have a contract or cancellation fee?

Its pricing page says 14-day free trial, easy migration, no contracts, and cancel any time. It lists no cancellation fee. Plans are billed monthly or annually, and annual billing is described as giving two months free. Read your invoice and billing page for your own terms, since they are not the same as the public page.

What does Follow Up Boss cost, so I know what I am stopping?

At the time of writing, the pricing page lists Grow at $69 per user monthly or $58 annually per month, Pro at $499 monthly or $416 annually for 10 users included, and Platform at $1,000 monthly or $833 annually for 30 users. Calling costs extra on Grow only. Prices exclude tax. Checked Oct 22, 2026.

Can I export my contacts from Follow Up Boss before cancelling?

Yes, and Follow Up Boss recommends it. Use People > All People, select the contacts and export with All Columns ticked. Owners can export by default. Emails and call recordings cannot be exported, and texts, calls and notes are capped at the most recent 50 per contact in the file.

By Alpit Patel and the aibrevo team · October 22, 2026 · 5 min read

How Do You Cancel Follow Up Boss?

Quick answer

Only the account owner can cancel Follow Up Boss: go to Admin > Billing, click Cancel Subscription, give a reason and confirm. You keep access until the billing period ends unless you delete the account immediately. Export contacts, remove API keys and archive lead sources first.

Updated October 22, 2026 · Reviewed by Alpit Patel, Founder and CEO

Key takeaways

Only the account owner can cancel. Go to Admin > Billing, click Cancel Subscription (lower right), choose your reason, click Leave Follow Up Boss and read the confirmation. The card is not charged again, and access continues until the billing cycle ends (checked Oct 22, 2026).
Deleting early is a separate choice: Admin > Billing > Delete your Follow Up Boss Account Immediately removes access for you and every team member right away.
Before cancelling, Follow Up Boss recommends exporting contacts, removing all API keys and archiving and ignoring lead sources so new leads stop flowing in. Emails and call recordings cannot be exported, so decide what that costs you.
To change your mind, Admin > Billing > Reactivate Your Subscription works until the subscription expires. Pricing page terms at the time of writing: 14-day free trial, no contracts, cancel any time.
The pages we read do not state a refund policy, so ask Follow Up Boss before assuming unused annual time comes back.

To cancel Follow Up Boss, the account owner opens Admin > Billing, clicks Cancel Subscription, gives a reason and clicks Leave Follow Up Boss. The card is not charged again, and the account stays usable until the end of the current billing cycle. Export your contacts, remove API keys and archive lead sources before you do it.

This page gives the steps, the difference between cancelling and deleting immediately, what to do first, and what the help center does not say. Sources are Follow Up Boss’s own help articles and pricing page, read on October 22, 2026.

How do you cancel Follow Up Boss step by step?

Follow Follow Up Boss’s cancel article (last updated Dec 3, 2024) from the owner’s login.

Go to Admin > Billing.
Click Cancel Subscription. The Billing Management article places the button in the lower right-hand side of the billing page.
Select your cancellation reason or reasons and provide feedback, then click Leave Follow Up Boss.
Read the confirmation screen. Your credit card will not be charged automatically again. You can keep using Follow Up Boss until the billing cycle ends and the subscription expires, or you can delete the account immediately.

The Billing Management article adds that the system defaults to cancelling at the end of the payment period. If you want to cancel immediately instead, select Cancel Account Immediately on the billing page after cancelling.

What is the difference between cancelling and deleting a Follow Up Boss account?

Cancelling stops billing and leaves access running to the end of the cycle. Deleting removes access at once.

	Cancel Subscription	Delete your Follow Up Boss Account Immediately
Where	Admin > Billing	Admin > Billing (after cancelling)
Future charges	Stop, card not charged again	Stop
Your access	Until the current billing cycle ends	Ends immediately for you and every team member
Can you undo it	Yes, Reactivate Your Subscription before it expires	The articles do not describe a way back
Who can do it	Account owner	Account owner

Source: Follow Up Boss Help Center, “Cancel Your Account” and “Billing Management”, checked Oct 22, 2026. The “undo” row reflects what the articles say and do not say.

Unless you must remove access today, choose the default. You get the rest of the period you paid for, and you can still reach the data to finish an export.

What should you do before cancelling Follow Up Boss?

Follow Up Boss lists three things, and a fourth is worth adding.

Export your contacts. Use People > All People, select everyone and export with Export All Columns ticked. Steps and limits are in how to export contacts from Follow Up Boss.
Remove all API keys. Follow Up Boss says removing every API key generated in the account immediately stops API activity.
Archive and ignore lead sources. This stops new leads from flowing into the account after you leave.
Check what the export cannot carry. Emails and call recordings cannot be exported, and exported calls, texts and notes are capped at the most recent 50 per contact. If call recordings matter for compliance or training, find out first how Follow Up Boss will treat them after cancellation. The articles we read do not say.

Then point your lead forms, ad campaigns and portal feeds at the new system, so nothing lands in a dead account. The common destinations are covered in GoHighLevel for real estate and HubSpot for real estate teams, and the CRM migration guide has the full order of work.

Can you get a refund, and is there a contract?

The help articles do not state a refund policy, so assume nothing. They say billing stops when you cancel and that you keep access to the end of the billing cycle. The pricing page, at the time of writing, says “14-day free trial, easy migration, no contracts” and “cancel any time”. It lists no cancellation fee.

Two related facts from the Billing Management article change what you pay up to the end. Moving between monthly and annual billing resets the billing date to the date of the change and prorates unused time. And the calling add-on is charged per user on the Grow plan, but included on Pro and Platform, with billing starting after a two-week calling trial.

Pro plan cost over 12 months, monthly vs annual billing

Monthly billing ($499 x 12)

$5,988

Annual billing ($416 per month x 12)

$4,992

Arithmetic from the Pro prices on followupboss.com/pricing at the time of writing (10 users included, excludes tax and extra users), checked Oct 22, 2026. The annual figure is shown as billed per month; the page says annual gives two months free.

Plan	Monthly billing	Annual billing (per month)	Included users	Extra users
Grow	$69 per user	$58 per user	per-user pricing	n/a
Pro	$499	$416	10	$49 monthly, $41 annual
Platform	$1,000	$833	30	$20 monthly, $17 annual

Source: followupboss.com/pricing, at the time of writing, checked Oct 22, 2026. Prices exclude tax. Calling is a per-user add-on on Grow ($39 monthly, $33 annual per user) and included on Pro and Platform.

How do you reactivate Follow Up Boss after cancelling?

Go to Admin > Billing > Reactivate Your Subscription before the subscription expires. That is the only reactivation route the help center describes. After expiry, or after choosing immediate deletion, the articles say nothing about recovery, so assume the account and data are gone and rely on your export.

How do you move off Follow Up Boss without losing leads?

Overlap the two systems for a short period. Import your exported contacts into the new CRM, switch lead sources one at a time, and only then cancel. Our CRM data cleaning guide covers the de-duplication that makes the new import clean, and the CRM pricing comparison shows what general-purpose CRMs cost per seat.

When to get help

Cancelling is a five-minute job. The risk is what leaves with you: lead routing rules, text consent records, call history and the integrations that feed the account. Get help when you are rebuilding lead capture, speed-to-lead texting and agent routing in a new system before the billing cycle ends. aibrevo implements Salesforce, HubSpot, Dynamics 365, Zoho CRM, Pipedrive, monday.com, Airtable and GoHighLevel, and quotes Follow Up Boss work per project, so migration into one of those eight is the usual request. You can book a short call or send a message, and the HubSpot service page and GoHighLevel service page describe the common targets.

Sources

Follow Up Boss Help Center, Cancel Your Account, updated Dec 3, 2024, checked Oct 22, 2026.
Follow Up Boss Help Center, Billing Management, updated Sep 11, 2026, checked Oct 22, 2026.
Follow Up Boss, Pricing, checked Oct 22, 2026.

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