By Alpit Patel and the aibrevo team · October 22, 2026 · 5 min read
How Do You Export Bitrix24 CRM Data to Excel?
Quick answer
Open the CRM section you need, switch to List view, apply filters, then click Settings, choose xls or csv and click Run. Only the columns shown in the table are exported unless you tick the all-fields options, and contacts export only if Included in export is on.
Key takeaways
- Bitrix24 exports CRM data only from List view, as xls (Excel) or csv. Open the section (Leads, Deals, Contacts, Companies), filter, open Settings, pick the format and click Run.
- The file holds only the columns currently shown in the table. To get every field, tick Export all deal fields or Export all contact and company fields in the export settings.
- In Contacts, only records with the Included in export option switched on are exported. This is the usual reason a contact export comes out short.
- You can export leads, deals, contacts, companies, estimates, invoices and smart processes, with each deal pipeline exported separately.
- The help article does not state row or file size limits, and it says contact export depends on your plan. For large volumes the REST API is paced at 2 requests per second on most plans.
To export Bitrix24 CRM data to Excel, open the CRM section you need, switch to List view, apply your filters, click Settings, choose xls or csv and click Run. The file contains the columns shown in the table, so tick the all-fields options if you need everything. In Contacts, only records with Included in export switched on are exported. This page follows Bitrix24’s help article “Export CRM data”, checked on October 22, 2026.
What are the steps to export Bitrix24 CRM to Excel?
Bitrix24 says you can export CRM data to move it to another system, create a backup, or analyze it in third-party tools. The steps:
- Open the CRM section, such as Leads, Deals, Contacts or Companies.
- Switch to List view. Export is available only there.
- In Contacts, make sure the Included in export option is on for the records you want.
- Apply filters. The file includes all items in the current list.
- Choose the fields. The file includes only the fields displayed in the table. Use the settings icon above the table to add or remove columns.
- Open Settings and choose the export format.
- Optionally tick Export all deal fields, Export all contact and company fields or Export detailed SKUs.
- Click Run and wait until the export finishes.
The help article does not say where the finished file is delivered, so check your browser downloads and notifications.
Which export format should you pick, xls or csv?
Pick xls if you will open the file in Excel for analysis or charts, and csv if another system will read it.
| Format | What it is | Best for |
|---|---|---|
| xls | Excel table format | Analysis, pivot tables, charts |
| csv | Plain text, comma-separated values, opens in any text editor | Importing into another CRM, scripts |
Source: Bitrix24 Helpdesk, “Export CRM data”, checked Oct 22, 2026. The article lists xls and csv only.
If the file is going into another CRM, csv is the safer choice. Each destination has its own import rules, and our CRM import limits comparison shows the row limits you will meet there.
Why is my Bitrix24 export missing fields or contacts?
Three settings decide what ends up in the file, and each one has a documented default.
| Symptom | Cause | Fix |
|---|---|---|
| Fewer contacts than the list shows | Included in export is off for some contacts | Switch it on in the contact form or with group actions, then export again |
| Columns you expected are absent | Only displayed table columns are exported | Add columns with the settings icon, or tick the all-fields option |
| Product details missing from a deal export | Product data is not included by default | Tick Export detailed SKUs |
| Fewer rows than the whole CRM | A filter is active | Clear the filter, since the file covers the current list |
| Export option is not visible | Missing CRM permission, or the plan does not include it | Ask an administrator, and check your plan |
Source: Bitrix24 Helpdesk, “Export CRM data”, checked Oct 22, 2026.
The article states that contact export depends on your Bitrix24 plan and points to the pricing page to confirm it. Which plans include it is not stated in the help article, so verify in your own account.
What can you export from Bitrix24 CRM?
The help article lists leads, deals, contacts, companies, estimates, invoices and smart processes. Leads and invoices can be exported by stage, and each deal pipeline is exported separately, so a CRM with several pipelines needs one export per pipeline. Only users with the required CRM permissions can export, and those rights come from role-based access permissions.
For a full copy, export the objects in the order you will import them elsewhere: companies, contacts, then deals. Keep the ID columns, so links can be rebuilt in the destination. The export guide for eight CRMs shows how other platforms handle the same job.
How do you export a large Bitrix24 database or automate it?
The list-view export is manual, and the help article states no row limit, file size limit or schedule. For automated or large pulls the options are the REST API and the BI connector.
The REST API is rate-limited: on cloud plans other than Enterprise the counter drains at 2 requests per second and blocks at 50, which is about 172,800 requests a day. List methods return 50 records per page, and the batch method packs up to 50 calls into one request. Bitrix24’s documentation says the REST API is not designed for mass data exchange and points to the BI connector for large volumes. If an export script fails with HTTP 503, see how to fix QUERY_LIMIT_EXCEEDED. REST access needs a commercial plan: Free accounts are refused with ACCESS_DENIED.
That makes the Free plan’s inactivity rule worth a calendar reminder. Per what the Bitrix24 Free plan includes, a Free account with no sign-ins for 50 days is deleted and cannot be restored. Export on a schedule if your CRM lives there.
How do you check an export before you rely on it?
Compare counts and spot-check records, because the help article gives no completeness guarantee.
- Note the item count shown in the list view with your filter applied.
- Open the exported file and count rows. They should match, allowing for the header row.
- Check five records against the CRM, including one with several phone numbers or emails.
- Confirm that custom fields you rely on are columns in the file.
- Store the file somewhere access-controlled. Our CRM data migration security checklist covers handling exports that contain personal data.
When to get help
One export is a few minutes of work. Help pays off when the export is the first step of a migration: several pipelines, custom fields, linked records and a deadline for switching systems. Bitrix24 is quoted per project and aibrevo does not implement it. Moving Bitrix24 data into Salesforce, HubSpot, Dynamics 365, Zoho CRM, Pipedrive, monday.com, Airtable or GoHighLevel is a common request. Book a short call or send a message, and see the Pipedrive service page as one example destination.
Sources
- Bitrix24 Helpdesk, Export CRM data, checked Oct 22, 2026.
- Bitrix24 REST API documentation, REST API limits, checked Oct 22, 2026.
- Bitrix24 REST API documentation, Error codes, checked Oct 22, 2026.
- Bitrix24 Helpdesk, Free plan features, checked Oct 22, 2026.